At EN.SEED.UA, we strive to provide our customers with high-quality seeds and excellent service. If you are not satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds
- You may request a refund within 14 days of receiving your order.
- To be eligible for a refund, seeds must be unused, unopened, and in their original packaging
- Please note that we cannot accept returns or offer refunds for seeds that have been opened, used, or are not in their original condition.

How to Request a Refund
- To initiate a refund, please contact our customer support at info@seed.ua with your order number and reason for the return.
- Once your request is approved, we will provide instructions for returning the product.
- The cost of return shipping is the responsibility of the customer unless the product is faulty or not as described

Refund Process
- After we receive and inspect the returned seeds, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 2-5 business days
- Shipping fees are non-refundable unless the return is due to our error or a defective product

International Orders
- We accept refund requests from customers worldwide. Please note that international return shipping costs are not covered by EN.SEED.UA unless the product is faulty or not as described.

Exceptions
- We do not offer refunds for sale or discounted items, or for seeds that have been opened or used.
- Refunds are not available for perishable, personalized, or special-order seeds.

If you have any questions or need assistance, please contact us at info@seed.ua. We are always here to help!

By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing any order.

1. General

- These Terms and Conditions apply to all sales, orders, and use of the EN.SEED.UA website.
- By using our website or purchasing from us, you confirm your acceptance of these Terms and Conditions[1][7][11].
- We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page and are effective immediately upon posting.

2. Orders and Acceptance

- All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion[4][15].
- Once you place an order, you will receive an order confirmation by email. A contract is formed only when you receive a shipping confirmation from us.

3. Prices and Payment

- All prices are listed in the currency specified on the website and are exclusive of taxes, duties, and shipping fees unless otherwise stated[4].
- Payment must be made in full at the time of ordering. We accept various payment methods as indicated on our website.
- We reserve the right to change prices at any time without prior notice.

4. Shipping and Delivery

- We ship seeds worldwide, subject to local import regulations and restrictions.
- Shipping costs and delivery times vary depending on the destination and shipping method chosen at checkout.
- EN.SEED.UA is not responsible for delays or losses caused by customs or import restrictions in your country.

5. Returns and Refunds

- Please refer to our Refund Policy for details regarding returns, refunds, and exchanges.

6. Product Information and Use

- We strive to provide accurate product descriptions and images. However, we do not guarantee that all information is error-free.
- All seeds are intended for personal or professional cultivation in accordance with local laws and regulations. It is your responsibility to ensure compliance with your country’s import and planting laws.

7. Limitation of Liability

- EN.SEED.UA is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability for any claim related to your purchase is limited to the amount paid for the product.

8. Intellectual Property

- All content on the EN.SEED.UA website, including text, images, and logos, is the property of EN.SEED.UA and may not be used without written permission.

9. Privacy

- Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

10. Governing Law

- These Terms and Conditions are governed by the laws of Ukraine. Any disputes will be resolved in the courts of Ukraine.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@seed.ua.